A national tourism authority had a statutory deadline and an estate that locked out people using assistive tech. We audited 45 public portals, validated barriers with People of Determination, and delivered complete turnkey codebooks for statutory ministerial sign-off.
Every finding in the audit was documented with its technical violation, visual simulator, and the specific visitors it locked out.
Keyboard Traps in Booking Widgets
Calendar pickers trapped keyboard focus in date loops with zero Escape listeners.
Untagged Digital PDF Itineraries
Over 200 downloadable travel brochures lacked semantic tags, reading as silence to screen readers.
Strict Statutory Harmonization SLA
Harmonized 3 overlapping standards under a 12-week statutory deadline across 45 public portals.
Zero Assistive User Testing Protocols
Software vendors only ran automated scripts, with zero in-person People of Determination testing.
Open a phase to see its scope and the deliverable it produced. The whole mandate ran twelve weeks, with every milestone accepted on schedule.
- Deliverable — 45 Portals Scoped
Evaluated core public tourism surfaces against statutory WCAG 2.2 AA and UAE government accessibility directives, scoping 45 public portals.
Statutory Baseline ScopingWeek 1Verified Milestone Artifacts100% Passed- Standards Evaluated
- WCAG 2.2 AA & EN 301 549
- Harmonized
- Scope Defined
- 45 Public Portals & Destination Hubs
- Catalogued
- Turnaround SLA
- Technical Proposal Under 24 Hours
- Accepted
Contrast raised past AA, focus order made visible and linear, tap targets brought up to size, and every control given an accessible name. Drag the slider, or use the arrow keys.
Switch lenses to experience what the audit measured — live screen reader audio playback, keyboard-only tab traversal, and desert sunlight glare.
Desert Conservation & Stargazing Safari
Guided luxury expedition across the Dubai Desert Reserve with accessible transport options.
"Heading Level 2: Desert Conservation & Stargazing Safari. Guided luxury expedition."
✓ Non-visual visitors hear the active element clearly announced with full context without focus jank.
✓ Dynamic state changes announce immediately via `aria-live="polite"`.
Every archetype below maps to sessions run with People of Determination using their own assistive technology — NVDA, JAWS, VoiceOver, and switch control.
Screen Reader Navigator
Profile: Complete Blindness · Desktop & Mobile Assistive TechInteractive booking calendars with unannounced dynamic dates and silent AJAX updates.
ARIA live regions (`aria-live="polite"`), explicit form labels, and semantic heading hierarchies.
Findings, severity, owner and status in one place, so remediation continues as a programme rather than stopping when the engagement does.
Audit reports, remediation specifications, procurement criteria and training material — the set that lets the authority hold its own vendors to the standard.
VPAT / Accessibility Conformance Report (ACR)
Comprehensive compliance disclosure documenting level of support across all 55 WCAG 2.2 AA criteria.
100% on-time milestone sign-off for national accessibility advisory, covering ~640 hours of expert engineering, live user testing with People of Determination, and official statutory certification.
This authority is described by sector and region rather than by name, so publishing never waits on a client's sign-off. The figures are unchanged either way — our delivery record is independently verifiable on Upwork.
We audit against the standard you are actually held to, test with the people it exists for, and hand over artifacts your own vendors can be measured against.
What we ship
- WCAG 2.2 AA audits
- EN 301 549 conformance
- PDF/UA remediation
- Assistive-tech user testing
- Public-sector procurement criteria
- Design-system accessibility